Service Management - ITSM

WaysNX is known for its unparalleled IT services in place which are governed through ITSM to guarantee client satisfaction through optimum utilization of resources.

Let us understand in deep what really is service management or ITSM

Service management generally abbreviated as ITSM (IT Service Management) is the set of operations managed through policies which are dictated by an organization to initiate, design, plan, build, execute, operate, deliver and control IT services that are offered to customers. The ITSM activities are structured in a definite process and supporting strategies to provide the best services to the clients.

Initiate

Plan

Build

Execute

Operate

Deliver & Control

Providing technology fused process, workflow and automation

It is nothing but the elimination of the manual process and promoting collaboration and handovers between teams through technological interventions. It, in turn, saves time and a possibility of manual processing errors. Everything is programmed therefore, everything is accurate.

Why ITSM carried out in a desirable way at WaysNX?

Reasonable IT costs
Customer satisfaction is the top priority
IT efficiency and productivity are increased by establishing defined roles and responsibilities
A better understanding of business needs with scalable IT services
Service management process implementation is based on best practices

Four Key Aspects of Service Management - ITSM

IT Service Management (ITSM) is a discipline for managing and delivering IT services efficiently and effectively to meet the needs of an organization. Here are four key aspects of IT Service Management