It is nothing but the elimination of the manual process and promoting collaboration and handovers between teams through technological interventions. It, in turn, saves time and a possibility of manual processing errors.
Everything is programmed therefore, everything is accurate.
Service management generally abbreviated as ITSM (IT Service Management) is the set of operations managed through policies which are dictated by an organization to initiate, design, plan, build, execute, operate, deliver and control IT services that are offered to customers. The ITSM activities are structured in a definite process and supporting strategies to provide the best services to the clients.
Deliver & Control